Support

What to include in your message

• Your Amazon seller name and the marketplace (Amazon.de or Amazon.co.uk)
• The shipment ID or order ID, if your question is about an order
• The SKU, if your question is about stock or a listing
• What you expected to happen, what happened instead, and roughly when

Please do not send passwords or Amazon credentials. We never need them.

Frequently asked questions

How do I get started?

Agree your fulfilment set-up with Spreetail first. Spreetail registers your SKUs and matches them to warehouse stock. Then find MSF SmartConnect in the Selling Partner Appstore and authorise it from Seller Central.

Who can authorise the app?

A Seller Central user who is allowed to manage apps, usually the primary account user.

Which marketplaces are supported?

Amazon Germany (amazon.de) and Amazon United Kingdom (amazon.co.uk), fulfilled from the Spreetail nodes in Germany and the UK.

How do I remove access?

In Seller Central open Apps and Services, then Manage Your Apps, and remove MSF SmartConnect. Access stops straight away.

What data does the app use?

Your Multi-Seller Flex shipments and the stock levels of your listings, so that orders can be fulfilled and stock kept in sync. Access tokens are stored encrypted. Shipping labels are stored encrypted and deleted automatically after 90 days.

Can an accepted order be cancelled through the app?

No. Multi-Seller Flex shipments cannot be cancelled once accepted. If you need a change, contact Amazon Seller Support.

How do I report a security concern?

Email ramy.ahmed@spreetail.com with the subject line MSF SmartConnect security.